Customer Reviews

Read More

The World's Leader in Virtual Server Technology

• Can you help me set up my Web site?
• Are you an Internet Service Provider?
• Can I change the default domain name of my virtual servers account?
• Can I use SSH to connect to my virtual server?
• What does the FD_SETSIZE error mean?
• How do I change the time zone on my virtual server?
• Can I point multiple domains to my virtual server?
• Can you provide me with the correct paths for my virtual server?
• Why isn’t the FAVICON.ICO bookmark icon working?
• After I edited and uploaded my files, they didn't work.
• Why does my .htaccess file not work?

Q: Can you help me set up my Web site?
A: RSH Web Services Technical Support Department supports our technology only. We can help troubleshoot problems that occur on the server, but we do not offer any consulting services.

Q: Are you an Internet Service Provider?
A: Yes in the sense that we provide hosting services. We do not supply dialup connections to the internet. You will need to have your own connection to the internet to be able to connect to and administer your Virtual Server.

Q: Can I change the default domain name of my virtual servers account?
A: Resetting, or renaming, the main domain of your virtual server would require that we also reset the root domain. Because we cannot change the system to recognize a new root domain, you must order a new server in order to accomplish this.
To change your domain name, you will need to back up all your information and then order a new server
The standard setup fee will apply.
This will place your new server on a separate IP and will require that 24 hours be allowed for full DNS propagation.

Q: Can I use SSH to connect to my virtual server?
A: To connect to your virtual server using SSH, you will need to obtain an SSH-compatible Telnet program.
We recommend SecureCRT by Van Dyke Technologies.
After you install your SSH-compatible Telnet program, you will need to configure a connection.
If you are using SecureCRT, follow the steps below:
1) Set the Protocol to SSH.
You are asked for Name, Hostname/IP, port, username, Cipher, Authentication, and Password, depending on the type of Cipher and Authentication. If you are not sure what to enter, simply keep the default settings.
2) Enter your virtual server domain name in the hostname/IP and the Name fields.
3) Enter your administrative username and password in the username and password fields.
4) Click OK.
You should now be able to connect to your virtual server through SSH.

Q: What does the FD_SETSIZE error mean?
A: The following error indicates that you have too many virtual hosts on your site:
[Sat Sep 26 22:34:10 1998] [warn] send body: filedescriptor (314) larger than FD_SETSIZE (256) found, you probably need to rebuild Apache with a larger FD_SETSIZE
If you receive the above error, it may be necessary to migrate some domains to another virtual server.

Q: How do I change the time zone on my virtual server?
A: First, find the appropriate time zone in your virtual server’s /usr/share/zoneinfo directory. To get there, Telnet to your virtual server and type the following from your home directory:
cd ../../share/zoneinfo
The zoneinfo directory contains a subdirectory of regions. To view the list, type:
ls
A list of regions appears:
Select a region (for example, US or Europe), and move into that directory using the cd command.
Example: If you are choosing a US time zone, you would type the following:
cd US
Now, find the time zone you wish to choose:
ls
Another list appears for specific time zones within the region you choose.
Example: The following list of US time zones appears within the US directory:
Alaska     Central        Hawaii           Mountain
Aleutian   East-Indiana  Indiana-Starke  Pacific
Arizona    Eastern       Michigan         Samoa
After you find the appropriate time zone, type the following at the command prompt:
chmod 600 ~/etc/localtime
Now, copy the file path of the time zone file into your ~/etc/localtime directory.
Example: If you chose the US/Pacific time zone, you would type the following:
cp /usr/share/zoneinfo/posix/US/Pacific ~/etc/localtime
Your virtual server’s time zone information is now updated.

Q: Can I point multiple domains to my virtual server?
A: Of course! virtual servers makes it easy to configure and administer multiple domains on your virtual server. Pointing domain names to separate directories is called Virtual Hosting, and is one of the most popular features available.
By default, new domain names are pointed to a special vhosts directory that allows you to customize your virtually hosted domains to a degree that simply isn't possible on our competitors' systems.

Q: Can you provide me with the correct paths for my virtual server?
A: The following are the paths to important files and directories on your virtual server:
time: /bin/date
Perl script: /usr/bin/perl5
sendmail: /bin/sendmail
cgi-bin: Whatever your Script Alias statement in your global Apache configuration files specifies

Q: Why isn’t the FAVICON.ICO bookmark icon working?
A: Make sure that the favicon.ico is in the specific directory for the page your trying to bookmark. If it is not, this will also cause it to use the default icon.
If, after you bookmark the page, it still does not show the icon, check the error logs. If you find GET 404 errors, it cannot find the icon.
Make sure you are using Internet Explorer 5.5 This only works for IE 5.0 and higher. (IE 5.5 is the latest, as per this documents release)

Q: After I edited and uploaded my files, they didn't work.
A: Try entering the following command at your virtual server's SSH prompt, where filename is the name of a file that doesn't work:
less filename
You may see the following output:
"filename" may be a binary file. See it anyway?
This is a strong indication that your file has been saved in binary format.
One of two things happened to the file to put it in binary:
1) If the file was edited in a word processor rather than a text editor, it may have been inadvertently saved as a document for that software, even if the file type was set to "text." Whenever editing a plain text file, you will want to make certain to only use a text editor, such as NotePad in Windows, or SimpleText in MacOS.
2) If the file was uploaded via FTP, the software may have been set to binary format. If "auto-detect" is an option for upload/download method, you will want to use this. However, if this is not available, you will need to make certain "ASCII" is selected whenever uploading or downloading a plain text file, as this is the most common reason for text files to be in binary format.

Q: Why does my .htaccess file not work?
A:  If you have a problem with your .htaccess file and you know it is correct, you will want to check the vhosts.conf file for the following line:
AllowOverride None
Change this line to read:
AllowOverride All
And "Restart" your Virtual Server
This enables the .htaccess file.
This can also be the cause of FrontPage not requesting the password.